Information Architecture Contextual Inquiry Usability Testing Surveys
Competitive Analysis Multi-sided Platform System Glossary Focus Groups
Team collaboration
Bridging Business drive, Operation requirements and user needs
Being the only UX Designer in the international and fast-pace startup, I received feature requests and feedbacks from Operations, Sales, Engineering, as well as Marketing, which made up my work of about 60% of UX fixes of partial customer journey of multiple stakeholders (i.e. translators, proofreaders, internal & external community managers, admin, etc.).
Needs are fragmented, sometimes conflicting.
Products and platforms of Gengo were also expanded across user groups, which was both challenging and interesting. A big chunk of my work was also to align affected stakeholders (given type and product I was working on) with design initiatives, research processes, outcomes, and insights, as well as changes made.
Making easy-to-understand design efforts was top priority for me: putting affinity diagram board in places engineers are easy to see and welcoming to participate, initiating small syncs with people across departments, etc.
Clarity over cleverness
Building design and product team
Most recently, the newly formed design team came together to build design asset library for sustainable growth of design force at Gengo. Design feedback session was held weekly.